Cancellation & Delivery Policy
Order Cancellation Policy
At Certified Watches Ltd, we pride ourselves on fast processing and same-day dispatch. To maintain this efficiency:
- Orders can only be cancelled within 1 hour of placement.
- After 1 hour, we cannot guarantee cancellation as the order may already be processed or shipped.
- To request a cancellation, please contact us immediately via [insert contact method] with your order number.
Please note: Once an order has been dispatched, it cannot be cancelled and must follow our returns process if applicable.
Delivery Policy
We aim to get your order to you as quickly as possible:
- Next Day Delivery: Available for orders placed before 1:00 PM (Monday–Friday), subject to stock availability.
- Guaranteed Delivery: All orders are guaranteed to be delivered within 2 working days from the date of order.
- Working days exclude weekends and public holidays.
- Tracking information will be provided once your order is dispatched.
In rare circumstances (e.g., courier delays, extreme weather), delivery times may vary. We appreciate your understanding.