Refund and Returns Policy
Our Return and Refund Policy forms part of, and must be read in conjunction with, our website Terms and Conditions. We reserve the right to modify this Return and Refund Policy at any time.
Return Policy
If a customer is not satisfied with their purchase and wishes to return it within 14 days after delivery, they must contact our customer support team for approval. The customer will be responsible for all return shipping fees. Returns requested after 14 days from the date of delivery will not be accepted.
If our customer support team approves a return, the customer must:
•Return the item in its original packaging, including all accessories, and in the same condition as received.
•Contact Certified Watches Ltd for return approval before sending any item back.
•Understand that Certified Watches Ltd is not responsible for returns sent without prior authorization.
Note: Certified Watches Ltd reserves the right to update this return policy at any time. Any changes will be posted on our website.
Non-Refundable Items:
•Sale or promotional items are non-refundable and non-exchangeable.
•Custom-made products that have been specially tailored for the customer or contain personalized elements.
Damaged or Incorrect Items
If a customer receives an incorrect or damaged item, they must notify us within 48 hours of delivery by providing photos or videos showing the issue.
In such cases, we will offer a replacement, and the customer must return the incorrect or damaged product according to our return policy.
Please note: Due to different production batches, the packaging or logo may vary from what is displayed on our website. If the item’s function and appearance are correct, it will not qualify for our free replacement policy.
Refund Process
To request a refund, customers must:
1.Contact us via email at info@certifiedwatches.net.
Payment and Refund Method:
•Refunds will be issued to the original payment method used for the purchase.
Refund Timeline:
•The refund process typically takes 15-30 working days from the date of confirmation.
For further assistance, please reach out to our customer support team.